TargetCRM vs Zoho CRM, Freshsales & LeadSquared
Compare the plan
you would actually need.
Most CRMs list leads, quotes and tickets. What differs is which plan, or which extra product, you have to buy before your team can use them. Here is TargetCRM next to three CRMs Indian teams often shortlist, using each vendor’s published plans.
WHERE THE DIFFERENCE SHOWS
The features look similar.
The plan you need to buy does not.
Four places where the same workflow lands in a very different plan.
Lead assignment
Automatic lead assignment can sit in a higher plan.
Freshsales: auto-assignment rules start on Pro, ₹3,239/user.
Leads are auto-allocated on every plan
Including Standard at ₹720/user, alongside website, social, landing page and B2B portal leads.
Service tickets
Ticketing is often a second product with its own licence.
Freshsales pairs with Freshdesk; LeadSquared sells Service CRM separately.
Tickets sit in the same customer record
From Professional at ₹945/user, so sales can see open complaints before the next call.
E-mail to lead or ticket
Turning incoming e-mail into records is a top-tier feature.
Zoho CRM: Email Parser from Enterprise, ₹2,400/user. LeadSquared: add-on on Sales Super.
The e-mail converter is in every plan
Leads from Standard; leads and tickets from Professional.
Quotes and sales orders
Sales orders aren’t on every CRM’s plan list.
Not listed on Freshsales or LeadSquared plan pages. Zoho CRM includes them from Professional, ₹1,400/user.
Quotes, versions and sales orders together
From Professional at ₹945/user, with quotation matrix and multiple PDF formats.
FULL COMPARISON
Feature by feature, plan by plan
Each cell shows the lowest plan that includes the feature and its yearly-billed price per user per month.
Prices are per user per month, billed yearly, excluding GST, as published on 8 October 2026. “Not listed” means the vendor’s plan page does not list the feature; it may be possible through custom setup, marketplace apps or another product.
* The number of TargetCRM integrations depends on the package. Sources: Zoho CRM pricing and feature list, Freshsales pricing, LeadSquared Sales CRM pricing, TargetCRM 2026 Cloud Packages.
WHAT A 10-USER TEAM PAYS
Yearly subscription for 10 users
Billed yearly, before GST and setup. Two common starting points.
Leads, quotes, sales orders and tickets
Lowest plan that covers lead allocation, quotes and service tickets.
Add invoices and purchase orders
For teams that also bill and buy from the CRM.
Straight answer
Against Zoho CRM, the price gap closes once you need invoices and purchase orders.
At that point the choice comes down to who sets the CRM up around your process, how quickly your team uses it, and who picks up the phone when something needs to change.
BUILT FOR HOW INDIAN SALES TEAMS WORK
What comes with TargetCRM
Practical pieces that usually take an extra tool or a workaround.
B2B portal leads
Enquiries from portals like IndiaMART and TradeIndia land next to website, social media and landing page leads.*
Every planQR and visiting-card scan
Scan a visiting card or QR code at an exhibition and the lead is created on the spot.
Every planDaily backup
Your CRM data is backed up automatically every day, on every plan.
Every planField team tools
GPS-based activity tracking and Near Me show where your field team is and which customers are close by.
Add-onTravel and expense (TADA)
Field staff submit travel and expense claims in the CRM; managers approve and track them there.
Add-onWhatsApp and cloud telephony
Connect the WhatsApp API and your VoIP provider so calls and messages sit with the lead.
Integration, at extra costSWITCHING
From demo to live in four steps
Show us your workflow
Bring one real example: an enquiry, a quotation or a customer complaint.
Free demoScope and configure
We set up stages, fields, roles and workflows to match how your team works.
Setup quoted separatelyBring your data in
Import leads and contacts from Excel or CSV, mapped to the right fields.
CSV import in every planTrain the team
One 4-hour online session for end users and admins, included in every plan.
Included