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Industry trends, best practices, and tips to help you grow your engineering business.
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Agri-Chemical
CRM for Pharma and Agri-Chemical Businesses in India: What You Actually Need
October 27, 2026
Agri-Chemical
CRM for Pharma and Agri-Chemical Businesses in India: What You Actually Need
One person at a pharma or agri-chemical distributor knows which stockist ordered what last month, which field rep visited which retailer last week, and which quotation is still pending approval. Usually it’s the Sales Head, and usually that knowledge lives in three places at once — a distributor Excel sheet, a WhatsApp group with forty
October 27, 2026
CRM Adoption
Why Your Sales Team Is Still Using Excel (And What It Is Costing You)
One person owns the master leads Excelsheet. Usually it is the sales head, or the one team member who set it up three years ago and never handed it over properly. This is the CRM vs Excel question most Indian sales teams never ask directly — they just keep adding tabs. Then the team grows
October 21, 2026
Product and Feature Proof
Why Growing Businesses Are Replacing WhatsApp Support With a Self-Service Portal
One person answers customer questions on WhatsApp and email — usually the founder or a single ops person wearing the support hat. This works when the customer base is small. It stops working the moment ticket volume crosses ten or fifteen a day. Messages pile up across three different threads. A customer asks the same
October 19, 2026
Customer Support
Beyond Ticket Management: How TargetCRM’s Support Ticketing Software Speeds Up Response Times
Quick Answer Support ticketing software turns customer complaints, requests, and questions — coming in from email, WhatsApp, or phone — into tracked, owned, time-bound tickets instead of scattered messages. Every ticket gets an owner, a status, and an SLA clock, so nothing sits unanswered because no one remembered it. For growing B2B teams handling requests
October 14, 2026
Product and Feature Proof
5 Signs Your Sales Team Is Losing Deals Without a CRM (And How TargetCRM Fixes It)
One salesperson keeps every follow-up in their head. It works fine when the pipeline is small. Then the busy season hits, or that person takes a week off, and three leads that were “about to close” go quiet. Nobody else knew they existed. This is usually the first real signal that a team needs a
October 12, 2026
Product and Feature Proof
From Lead to Loyal Customer: How TargetCRM Sales Automation Shortens Your Sales Cycle
Quick Answer Sales cycle automation means the system — not a person’s memory — owns lead follow-up, reminders, and quotation tracking, so no opportunity waits on someone remembering to act. For growing B2B teams, this is where deals quietly stall: a lead goes cold not because the product was wrong, but because the next step
October 7, 2026
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A missed follow-up. A sales-to-delivery handover. A service escalation. Bring the process you want to improve.
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