Terms and Conditions

1. About these terms

TargetCRM is a cloud-based CRM developed and operated by Excellence Consultancy Services with its office at B-204, Ratnaakar Nine Square, Opp. ITC Narmada, Mansi Circle Road, Vastrapur Ahmedabad – 380015 , Ahmedabad, Gujarat, India (“ECS”, “we”, “us”).

These terms apply when you visit www.targetcrm.cloud or use the TargetCRM service, including the web application and mobile app. By using either, you agree to these terms. If you use TargetCRM on behalf of a company, you confirm that you are authorised to accept these terms for it.

If you have signed a proposal, order form or agreement with us, that document applies together with these terms. Where the two differ, the signed document takes priority.

2. Definitions

Customer

The business that subscribes to TargetCRM.

User

A person the Customer allows to log in, such as an employee or dealer.

Service

The TargetCRM web application, mobile app, add-ons and related support we provide.

Customer Data

Leads, contacts, deals, quotes, tickets, documents and any other information the Customer or its Users enter into the Service.

Order

The proposal, order form or invoice that sets out the plan, number of users, add-ons and fees.

3. Accounts and access

• The Customer decides who gets access and manages user roles and permissions inside TargetCRM.
• Each User must have their own login. Logins must not be shared.
• You are responsible for keeping passwords safe and for activity under your accounts. Multi-factor authentication is available in the mobile app, and we recommend using it.
• Tell us right away at connect@targetcrm.cloud if you suspect someone has accessed your account without permission.

4. Acceptable use

You may use TargetCRM only for lawful business purposes. You must not:

• send spam or bulk messages to people who have not agreed to hear from you, including through mass email, drip marketing or WhatsApp integrations;
• upload content that is unlawful, infringes someone else’s rights, or contains malware;
• try to break, overload, reverse-engineer or get around the security of the Service;
• resell, sublicense or give access to the Service to anyone outside your organisation, except Users you authorise, such as dealers on the dealer portal;
• collect or store personal data in the Service without a lawful basis to do so.

You are responsible for the data you collect and the messages you send using TargetCRM, including following the Digital Personal Data Protection Act, 2023 and other laws that apply to your business.

5. Plans, fees and payment

• TargetCRM is priced per user, per month, based on the plan in your Order. Current plans are listed on our pricing page.
• Setup and implementation, add-on modules, third-party integrations, business-specific customization and additional training are charged separately, as set out in your Order.
• All fees are exclusive of GST and other applicable taxes, which are added to your invoice.
• Invoices are payable within 15-20 days of the invoice date unless your Order says otherwise.
• If payment is overdue, we will remind you first. If it remains unpaid 10 days after the reminder, we may suspend access until it is paid. Your data is not deleted during a suspension.
• We may change our prices. Any change applies from your next renewal, and we will give you at least 30 days’ notice.

6. Term, renewal and cancellation

• Your subscription runs for the period stated in your Order and renews for the same period unless either side gives notice.
• To cancel or reduce users, email connect@targetcrm.cloud at least 10 days before your renewal date.
• You can add users at any time. Added users are billed for the remainder of the current billing period.

7. Implementation and support

• Implementation scope, deliverables and timelines are agreed in your Order before work begins.
• Timelines depend on both sides. We need timely access to the right people, decisions on your process, and clean data in an agreed format. Delays on either side move the schedule.
• Each plan includes a one-time online training session of up to 4 hours for end users and admins. Further training is charged as set out on our pricing page or in your Order.
• Support is available through online meetings, phone, chat and the customer portal during business hours. Changes outside the agreed scope are quoted separately.

8. Your data

• You own your Customer Data. We use it only to provide, support and improve the Service for you, and as described in our Privacy Policy.
• We back up Customer Data automatically every day and apply reasonable technical and organisational measures to protect it.
• Our team may access your account only when needed to provide support, carry out implementation work you have asked for, or meet a legal obligation.
• When your subscription ends, you can request an export of your Customer Data within 15 days. After that period, we may permanently delete it, except where the law requires us to keep it.

9. Confidentiality

Each side will keep the other’s non-public business information confidential and use it only for the purposes of these terms. This does not apply to information that is already public, was already known to the receiving side, or must be disclosed by law.

10. Third-party integrations

TargetCRM can connect with tools such as WhatsApp, Tally, SAP, Mailchimp, Zoom and Google Drive. These services are provided by other companies under their own terms and pricing. What an integration can do depends on that provider’s API and the scope we agree with you. We are not responsible for changes, outages or charges on the third party’s side.

Our website may also link to other websites. We do not control their content or practices.

11. Service availability

We work to keep TargetCRM available at all times, but we cannot promise it will never be interrupted. We may need short downtime for maintenance and updates, and we will try to schedule planned work outside business hours and let you know in advance. Any specific uptime or response commitment applies only if it is written into your Order.

12. Intellectual property

The TargetCRM software, mobile app, name, logo, website content and documentation belong to ECS. During your subscription we grant you a non-exclusive, non-transferable right to use the Service for your internal business. You may not copy, modify or distribute any part of it without our written permission.

If you share suggestions or feedback, we may use them to improve TargetCRM without any obligation to you.

13. Warranties

We will provide the Service with reasonable skill and care, and the features of your plan will work as described on our pricing page and in your Order. Apart from this, the Service is provided “as is”. We do not guarantee that it will be error-free or that it will meet every requirement not agreed in your Order.

14. Limitation of liability

• Neither side is liable to the other for indirect or consequential losses, such as loss of profit, revenue or business opportunity.
• Our total liability under these terms is limited to the fees you paid us for the Service in the 12 months before the event that led to the claim.
• These limits do not apply where the law does not allow liability to be limited, such as in cases of fraud.

15. Suspension and termination

• We may suspend access if fees remain unpaid as described in section 5, or immediately if your use puts the Service, other customers or the law at risk.
• Either side may end the subscription if the other seriously breaches these terms and does not fix the breach within 30 days of written notice.
• When the subscription ends, access stops and section 8 applies to your data. Sections that by their nature should continue, such as confidentiality, liability and governing law, remain in effect.

16. Changes to these terms

We may update these terms from time to time. We will post the new version on this page with a new “Last updated” date, and tell existing customers about significant changes by email. If you keep using TargetCRM after the changes take effect, you accept the updated terms.

17. Governing law

These terms are governed by the laws of India. We will first try to resolve any dispute through discussion. If that does not work, the courts at Ahmedabad, Gujarat will have exclusive jurisdiction.

18. Contact us

Questions about these terms? Write to us and we’ll reply within business hours.