TargetCRM

Terms of Service

Effective Date: March 29, 2026

Excellence Consultancy Services | connect@targetcrm.cloud | +91-8200866691

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, “you”) and Excellence Consultancy Services (“ECS”, “we”, “us”, “our”), the operator of TargetCRM. By accessing or using TargetCRM, you confirm that you have read, understood, and agreed to these Terms.

If you are using TargetCRM on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. These Terms apply to all users of the platform including administrators and end-users.

Users must be at least 18 years of age. Use of the platform is void where prohibited by applicable law.

2. Description of Services

TargetCRM is a cloud-based, multi-tenant SaaS CRM platform designed to help businesses manage customer relationships, sales pipelines, support, and marketing. The platform includes, but is not limited to:

Contact, lead, and deal management
Sales pipeline and opportunity tracking
Support ticket and service management
Email, calendar, and communication integrations
Lead capture integrations (IndiaMART, TradeIndia, Meta Ads, LinkedIn, websites, landing pages)
WhatsApp Business API communication
Email marketing integrations (Brevo, Mailchimp, and others)
AI-powered features including lead scoring, predictive analytics, and intelligent automation
Analytics, reporting, and dashboards

We reserve the right to update, modify, or discontinue features with reasonable notice. Material changes affecting core functionality will be communicated at least 14 days in advance.

3. Account Registration and Security

To use TargetCRM, you must register an account with accurate and complete information. You are responsible for:

Keeping your credentials confidential and not sharing them with unauthorized persons
All activities that occur under your account
Notifying us immediately at connect@targetcrm.cloud if you suspect unauthorized access
Ensuring all users you add to your organization account comply with these Terms

ECS is not liable for losses arising from compromised account credentials due to user negligence.

4. OAuth Integrations and Third-Party Connections

4.1 Google and Microsoft OAuth

TargetCRM integrates with Google Workspace and Microsoft 365 via OAuth 2.0. By authorizing these integrations, you grant TargetCRM access to:

Your profile information (name, email, profile photo)
Email: read, send, and mark-as-read on your behalf
Calendar: create, view, and update events for CRM scheduling features

We access only the data necessary for the specific CRM features you enable. OAuth access tokens are stored securely and used solely to perform your authorized actions. You may revoke these permissions at any time through your Google or Microsoft account settings. Revoking access will disable the corresponding TargetCRM features.

4.2 Lead Capture Integrations

TargetCRM enables lead capture from the following sources on your authorization:

IndiaMART and TradeIndia: Via official APIs under your authorized account credentials
Meta (Facebook/Instagram) Lead Ads: Via our registered Meta App under your Meta Business authorization
LinkedIn Lead Gen Forms: Via our registered LinkedIn App under your authorization
Your websites and landing pages: Via API/webhook integration you configure

You are responsible for ensuring your use of these integrations complies with the respective platform’s terms of service and applicable data protection laws. You confirm you have the legal right to collect and process leads captured through these integrations.

4.3 Communication Integrations

TargetCRM may be connected to:

Meta WhatsApp Business API: For customer communication and CRM-based messaging
Brevo, Mailchimp, and other email/SMS marketing platforms: For campaign management and automation

Use of these integrations is subject to the respective platform’s policies. You are responsible for compliance with anti-spam regulations (including CAN-SPAM, TRAI regulations) when using communication features.

4.4 Future Integrations

ECS may add integrations with additional platforms over time. Such integrations will be subject to these Terms and any supplementary terms communicated at the time of availability.

5. AI Features and Data Usage

TargetCRM includes and continues to develop AI-powered features. By enabling AI features, you acknowledge and agree:

AI features may process your CRM data, communications, and activity history to generate insights, recommendations, and automation
Data processed by AI features may be transmitted to third-party AI providers under data processing agreements
AI-generated outputs are for informational purposes and should be reviewed before acting upon them
ECS does not guarantee the accuracy or completeness of AI-generated insights
Your personal or client data will not be used to train external AI models without your explicit consent

You may disable specific AI features from your account settings. Some features may require AI processing to function and cannot be used without it.

6. Subscription, Fees, and Payment

TargetCRM is offered on a subscription basis. Fees, billing cycles, and plan features are published on our website and communicated at onboarding
Payment: All subscription fees are due in advance in accordance with your selected plan
Late Payment: Failure to pay within the grace period (7 days) may result in service suspension. Accounts suspended for non-payment for more than 30 days may be terminated
Upgrades and Downgrades: Changes to subscription plans take effect at the start of the next billing cycle unless otherwise agreed
Refunds: Subscription fees are generally non-refundable. Exceptions apply in cases of billing errors or significant service unavailability exceeding SLA thresholds
Taxes: Fees are exclusive of applicable taxes (GST and other taxes as applicable). You are responsible for applicable taxes

7. Client Data and Ownership

You retain full ownership of all data you input into TargetCRM (“Client Data”), including customer records, leads, and business information
ECS processes Client Data only to provide the services described in these Terms and in accordance with our Privacy Policy and applicable Data Processing Agreements
You are responsible for ensuring that all Client Data you input into TargetCRM has been collected lawfully and that your use of TargetCRM complies with applicable data protection laws
Upon account termination, you may export your data within 90 days. After this period, data will be permanently deleted per our data retention policy

8. Intellectual Property

8.1 ECS Intellectual Property

TargetCRM, its software, design, trademarks, documentation, and all related intellectual property are owned by Excellence Consultancy Services or its licensors. Nothing in these Terms grants you ownership of or rights to ECS intellectual property beyond the limited license to use the platform.

8.2 License Grant

Subject to your compliance with these Terms and payment of applicable fees, ECS grants you a limited, non-exclusive, non-transferable, revocable license to access and use TargetCRM for your internal business purposes.

8.3 Restrictions

You must not reverse engineer, decompile, or attempt to extract source code
You must not create competing products or services using TargetCRM
You may not resell, sublicense, or white-label TargetCRM without written permission from ECS
You must not scrape, crawl, or extract data from the platform in an unauthorized manner

9. Prohibited Uses

You agree not to use TargetCRM for:

Any illegal, fraudulent, or unauthorized purposes
Uploading or distributing malware, viruses, or harmful code
Sending unsolicited commercial communications (spam) in violation of applicable laws
Violating the intellectual property or privacy rights of third parties
Circumventing security measures or attempting unauthorized access to systems
Storing or processing sensitive personal data categories (health, financial account data, biometric data) without appropriate safeguards and ECS’s prior written approval
Any activity that disrupts, degrades, or impairs the TargetCRM platform or other users

Violation of these restrictions may result in immediate suspension or termination without refund.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party’s proprietary information disclosed in connection with the use of TargetCRM, including business processes, pricing, and technical details. This obligation survives termination of the agreement for a period of three (3) years.

11. Data Security and Incident Notification

ECS implements industry-standard security measures to protect Client Data. In the event of a confirmed data breach affecting Client Data, ECS will:

Notify affected clients within 72 hours of becoming aware of the breach
Provide details of the nature of the breach, data affected, and remediation steps
Work with clients and authorities as required by applicable law

12. Service Availability and SLA

ECS targets 99.5% monthly uptime availability for the TargetCRM platform, excluding scheduled maintenance. Planned maintenance windows will be communicated at least 24 hours in advance. ECS shall not be liable for downtime caused by third-party integrations, client-side issues, force majeure events, or circumstances beyond ECS’s reasonable control.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

ECS’s total aggregate liability for any claims arising under or related to these Terms shall not exceed the total subscription fees paid by you in the 12 months preceding the claim
ECS is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or data loss
ECS is not liable for the actions, content, or availability of third-party integration partners

These limitations apply regardless of the form of action and whether ECS has been advised of the possibility of such damages.

14. Warranties and Disclaimers

TargetCRM is provided “as is” and “as available.” ECS warrants that it will use commercially reasonable efforts to ensure the platform functions materially as described. ECS disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

ECS does not warrant that AI-generated outputs are accurate, complete, or suitable for any specific purpose. You assume full responsibility for decisions made based on AI-generated insights.

15. Termination

15.1 By You

You may terminate your subscription at any time by contacting us. Termination takes effect at the end of the current billing period. No refunds will be issued for unused subscription periods.

15.2 By ECS

ECS may suspend or terminate your account immediately for material breach of these Terms, non-payment, or legal requirements. For non-material breaches, ECS will provide 14 days’ notice to remedy the breach before termination.

15.3 Effect of Termination

Access to the platform will be revoked
Client Data will be available for export for 90 days post-termination, after which it will be permanently deleted
Confidentiality, IP, and limitation of liability clauses survive termination

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in Ahmedabad, Gujarat, India.

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from competent courts.

17. Changes to Terms

We reserve the right to modify these Terms. Material changes will be communicated via email or an in-platform notice at least 14 days before taking effect. Your continued use of TargetCRM after the effective date constitutes acceptance. If you do not agree with the changes, you may terminate your account before the effective date.

18. General

Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Forms, constitute the entire agreement between you and ECS regarding TargetCRM
Severability: If any provision is found unenforceable, the remaining provisions continue in full force
Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement
Assignment: You may not assign your rights under these Terms without ECS’s prior written consent. ECS may assign its rights as part of a corporate restructuring or acquisition
Force Majeure: Neither party shall be liable for delays caused by circumstances beyond their reasonable control

19. Contact Information

Excellence Consultancy Services (TargetCRM) B-204, Ratnaakar Nine Square, Opp ITC Narmada, Mansi Road, Vastrapur, Ahmedabad, Gujarat – 380015, India Email: connect@targetcrm.cloud Phone: +91-8200866691 | Mon–Sat, 9 AM – 7 PM IST Website: www.targetcrm.cloud